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Assistant Veterans Service Officer

  • Type:Full Time
  • Salary/Pay Rate:$29,996-$32,762 DOE
  • Posted Date:01/27/2017

GENERAL SUMMARY

An officer shall aide any county resident who served in the armed forces or nurses corps of the united States and any orphan or dependent of the person,  to prepare, submit any claim against the United States or a state for benefits to which the person may be entitled under U. S or state law. Assists the VSO as needed.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

  • Be eligible to achieve and maintain State Certification as a County Veteran Service Officer according to Texas State Law
  • Provide assistance, education and benefit information to Veterans, their dependents and beneficiaries in order to identify and file for county, state of federal Veteran benefits.
  • Research medical information and laws pertaining to Veterans and their families
  • Follow oral and written instructions and procedures

 

MINIMUM QUALIFICATIONS

Education and Experience

Combination of education and experience sufficient to successfully perform the essential functions of VSO; such as 4 years related experience or BA degree and 2 years related experience or current Texas Certification as VSO.

Must meet Texas State qualifications as defined in Texas Government Code, Title 4, Executive Branch, Subtitle C. State Military Forces and Veterans Chapter 434 Veteran Assistance Agencies Subchapter B, Veterans County Service Officers,  Section 434 .033

 

KNOWLEDGE, SKILLS, and ABILITIES

  • Operate office equipment efficiently (Computer, phone, copier, fax, scanner etc.)
  • Working knowledge of  military related  procedures
  • Strong organizational skills
  • Strong business skills to compose letters and documentation
  • Strong interpersonal skills (including handling difficult people)
  • Exceptional communication skills (oral, and written)
  • Ability to serve the public with a high sense of compassion and professionalism
  • Knowledge of applicable terminology
  • Ability to work independently
  • Ability to multi-task
  • Handle or refer benefit inquiries
  • Follow office protocol and state/federal regulations
  • Exercise good judgment and focus on detail as required by the job
  • Use computer software and systems applicable to the position
  • Ability to assist VSO in all outreach functions
  • Ability to assist and educate Veterans and their families on county, state and federal Veterans benefits
  • Ability to work with continually changing policies, procedures, all laws and regulations of the Veterans Administration and other federal, state and local agencies
  • Ability to meet schedules and deadlines
  • Obtain military Service Medical Treatment Records, Military Medals and Documents
  • Operate office equipment efficiently (phone, copier, fax, scanner etc.)
  • Working knowledge of clerical and military related  procedures
  • Strong organizational skills
  • Strong interpersonal skills (including handling difficult people)
  • Knowledge of applicable terminology
  • Ability to work independently
  • Ability to multi-task
  • Handle or refer benefit inquiries
  • Follow office and state protocol
  • Exercise good judgment and focus on detail as required by the job
  • Use computer software and systems applicable to the position
  • Follow oral and written instructions and procedures
  • Collect, evaluate, organize, and interpret data for VA claims and prepare transmittals
  • Compare documentation from a variety of sources and review for accuracy and completeness
  • Organize large volumes of detailed data and information
  • Meet schedules and mandated government deadlines of client claims
  • Order/organize supplies, materials, and files (hard copies and  digitized)
  • Adapt to changes in work situations and priorities
  • Reason/analyze, use logic to identify and help resolve appropriate client benefit problems
  • Establish and maintain constructive and cooperative interpersonal relationships with staff, co-workers, and supervisors in the work unit and other departments, local politicians, VA, Community/ National Veteran Service Organizations.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position typically requires, oral and written communication, hearing, seeing, grasping, standing, walking, repetitive motions, stooping, kneeling, crouching and reaching.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

LIGHT WORK:  Performing the essential functions typically requires exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently and/or a negligible amount of force constantly.

 

 

Johnson County is an Equal Opportunity Employer.

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